Frequently Asked Questions

You may visit one of our stores or email us on info@pascoes.co.nz. We will gladly answer any questions you may have.

You may redeem your Gift Card online or in any of our 40 nationwide stores. Click here for Store Locations.

You can check your Gift Card balance anytime by visiting us in-store or online at Click here to check your balance.

Yes.

Your Gift Card may be used to make purchases up to the available amount to spend. If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.

Pascoes does not charge service fees for any unused Gift Cards carrying a balance.

Pascoes accepts Visa and Mastercard for online purchases.

Yes, we can include a short message with your card when we send it directly to your chosen recipient. You can advise us of your message during check-out for online orders. Please be aware that James Pascoe Limited reserves the right to refuse any message it believes to be inappropriate.

Pascoes Gift Cards are not refundable.

The only cost to you is the amount you choose to place on the Gift Card, and any relevant shipping costs for online purchases.

Yes, as long as you provide the Pascoes receipt or Exchange Card within 14 days of purchase. The goods must be in an unworn and new condition and we'll credit you with a new Pascoes Gift Card. If the product is faulty we will meet our obligations under the Consumer Guarantees Act.

No. Your Pascoes Gift Card may be redeemed for Pascoes product only.

A Pascoes Gift Card is valid for use for 3 YEARS from the original date of purchase.

Once purchased, the Pascoes The Jewellers Gift Card can be used immediately.

Pascoes Gift Cards may be purchased online or in any of our 40 nationwide stores CLICK HERE for Store Locations.

If you are purchasing a Gift Card online there is a maximum value of $200, available in $50, $100 and $200 denominations. If you require more than $200, or another amount not available online, you can make a Gift Card purchase in store. 

Yes, you may use it yourself or give it to anyone you choose. The Pascoes Gift Card is the perfect gift for Birthdays, Engagements, Weddings and Anniversaries.

No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.

Standard (1-5 working days): FREE delivery for any order $80 and over. $6.50 freight charge for all other orders.

In most instances your order will be picked the next working day and sent on an overnight courier. Occasionally if items are not in stock, your order may take a few exta days.

Sorry, no.  We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery.  Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it, they will leave a card to call. If you have requested an "Authority to Leave" by Courier Post, you will be responsible for the security of this item, and Pascoes The Jewellers will not refund or replace.

At Pascoes, we proudly stand behind our product and have done so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Yes of course! Just enter the Gift Card details during the checkout process.

Yes. Simply enter a message for the gift card along with the gift recipients name and delivery address and we'll do the rest.

Yes. The gift recipient may exchange goods at any of our stores within 30 days of purchase. The packing slip or reciept will need to be provided and the goods must be in their original packaging and condition.

A packing slip is included, gift card message (if applicable) and any other related documentation. However no prices are visible on any of the paperwork.

Every purchase from Pascoes online website comes beautifully packaged in a Pascoes box. Perfect for a gift or a treat for yourself.

At Pascoes, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please view our returns policy at www.pascoes.co.nz/returns-policy

Each of the products in the catalogue have a 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Pascoes store during business hours. Click here for store locations.

Please phone or visit your local Pascoes The Jewellers store. Alternatively you can email us at info@pascoes.co.nz

Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address.

Use the search box to type in a key word for the items your are looking for or alternatively contact your local store. Click here for store locations.

We do not currently dispatch orders to addresses outside of New Zealand

Once we have received your order, we will email an order confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number.

Pascoes The Jewellers accepts Visa and Mastercard for online purchases. .

We can send you a reminder of your password to you by email. Click here if you have forgotten your password.

You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).

To change your details on-line, email us at info@pascoes.co.nz or call us on (09) 377 8351.

It's easy to become a member by simply entering your details online. Click here to create your membership account.

Yes you can, when you sign up just unclick the tick at the bottom of the page, or you can click the unsubscribe link on any email you receive from Pascoes The Jewellers.

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at info@pascoes.co.nz to change your details or to be removed from our emailing list.