Frequently Asked Questions
What is a Pascoes Gift Card?
Is the Pascoes Gift Card like a credit card?
Is a Pascoes Gift Card suitable to give for any occasion and can anyone use one?
Are Pascoes The Jewellers Gift Cards sold in specific denominations?
Where can I purchase a Pascoes Gift Card?
Can a Pascoes The Jewellers Gift Card be used immediately after purchasing?
Does my Pascoes Gift Card expire?
Can I redeem my Pascoes Gift Card for cash?
Can I return product that was purchased using a Pascoes Gift card?
What is the cost of purchasing a Pascoes Gift Card?
What method of payment do you accept for purchasing a Gift Card online?
What is the return policy on a Pascoes Gift Card?
How do I redeem my Pascoes The Jewellers Gift Card?
How do I know what the balance is on my Pascoes Gift Card?
Can I use more than one Pascoes Gift Card to make a purchase?
Do I have to spend the exact amount on my Pascoes Gift Card?
Who do I contact with questions about a Pascoes Gift Card?
Can I send a personal message with a Pascoes Gift Card?
Will I be charged any fees if I don't use my Pascoes Gift Card for an extended period of time?
Can I purchase goods and send them to someone as a gift?
How does my jewellery arrive?
What paperwork is included when sending goods to a gift recipient?
What credit cards do you accept for online purchases?
How much does delivery cost?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
What if I cannot find what I am looking for?
How do I find out more information about a product?
Do you provide a gift exchange service?
Yes. The gift recipient may exchange goods at any of our stores within 14 days of purchase. The packing slip or invoice will need to be provided and the goods must be in their original packaging and condition.
What do I do if I have forgotten my password?
How do I find the product online that I have seen in the latest catalogue?
How long will it take for my order to arrive?
Do you keep a history of my orders and if my details change is this history lost?
How do I return something I have purchased online?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?
What benefits do I receive if I become a member?
How do I become a member?
How do I change my details?
Can I still be a member and not receive emails?
What if I no longer wish to be a member?
Do you pass my details onto anyone else?
What is Oxipay?
Who can use Oxipay?
How do I use Oxipay?
What does it cost to use Oxipay?
What are the fees for late payment?
When are my payments processed?
What if I want to return the goods I have purchased for a refund?
What cards does Oxipay take?
I have more questions on Oxipay?