Frequently Asked Questions

The Pascoes Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card initially at the time of purchase. A Pascoes Gift Card is more convenient and more exciting than giving cash.

Yes, we can include a short message with your card when we send it directly to your chosen recipient. You can advise us of your message during check-out for online orders, or when you call us for telephone orders. Please be aware that James Pascoe Limited reserves the right to refuse any message it believes to be inappropriate.

You may visit one of our stores or email us on info@pascoes.co.nz. We will gladly answer any questions you may have.

You can check your Gift Card balance anytime by visiting us in-store or online at Click here to check your balance.

You may redeem your Gift Card online or in any of our 40 nationwide stores. Click here for Store Locations.

Yes, as long as you provide the Pascoes receipt or Exchange Card within 14 days of purchase. The goods must be in an unworn and new condition and we'll credit you with a new Pascoes Gift Card. If the product is faulty we will meet our obligations under the Consumer Guarantees Act.

Pascoes Gift Cards may be purchased online or in any of our 40 nationwide stores CLICK HERE for Store Locations.

It's easy to become a member by simply entering your details online. Click here to create your membership account.

To change your details on-line, email us at info@pascoes.co.nz or call us on (09) 377 8351.

Yes you can, when you sign up just unclick the tick at the bottom of the page, or you can click the unsubscribe link on any email you receive from Pascoes The Jewellers.

Oxipay lets you spread the cost of your purchases over 4 fortnightly payments interest free, making buying what you want that much easier.

You can access Oxipay if you:

Live in New Zealand

Are at least 18 years old

Have a valid and verifiable email address and a New Zealand mobile number

Have a New Zealand Mastercard or Visa credit or debit card

Have a New Zealand residential and shipping address

Have a New Zealand drivers licence

Simply select Oxipay as your payment method during the checkout process. This will then direct you to Oxipays' website to complete your order.

Nothing, as long as each of your payments reaches Oxipay by the due date.

If your payments don’t reach Oxipay by the due date, they will charge you a late payment fee of $10. A $30 collection fee may also be applied if any payment is still outstanding more than 7 days after your due date.

Your first payment is made when you make your purchase and will be 25% of the purchase price. Each subsequent instalment is charged every fortnight after the purchase date.

For example:

Purchase Price

$500.00

Oxipay Payment Schedule

Instalment 1 - $125 due on 1 June (today)

Instalment 2 - $125 due on 15 June

Instalment 3 - $125 due on 29 June

Instalment 4 - $125 due on 12 July

At Pascoes, we proudly stand behind our product and have done so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Oxipay accept any Mastercard or Visa credit or debit card that have been issued in New Zealand for Oxipay payments. Currently, they do not accept any prepaid cards or any credit or debit cards that have been issued outside of New Zealand.

The friendly Oxipay support team are available to help if you have any questions about Oxipay. You can reach them via their Help & Support page or call 0800 189 236