Frequently Asked Questions

Can I have goods sent to an overseas address?
What if I cannot find what I am looking for?
How do I find out more information about a product?
Do you provide a gift exchange service?

Yes. The gift recipient may exchange goods at any of our stores within 14 days of purchase. The packing slip or invoice will need to be provided and the goods must be in their original packaging and condition.

What do I do if I have forgotten my password?
Can I purchase goods and send them to someone as a gift?
How do I find the product online that I have seen in the latest catalogue?
How long will it take for my order to arrive?
Do you keep a history of my orders and if my details change is this history lost?
How do I return something I have purchased online?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?
How much does delivery cost?
What credit cards do you accept for online purchases?
What paperwork is included when sending goods to a gift recipient?
How does my jewellery arrive?
How do I know what the status is of my order?