Is the Pascoes Gift Card like a credit card?
No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.
What is a Pascoes Gift Card?
The Pascoes Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card initially at the time of purchase. A Pascoes Gift Card is more convenient and more exciting than giving cash.
Will I be charged any fees if I don't use my Pascoes Gift Card for an extended period of time?
Pascoes does not charge service fees for any unused Gift Cards carrying a balance.
Can I send a personal message with a Pascoes Gift Card?
Yes, we can include a short message with your card when we send it directly to your chosen recipient. You can advise us of your message during check-out for online orders, or when you call us for telephone orders. Please be aware that James Pascoe Limited reserves the right to refuse any message it believes to be inappropriate.
Who do I contact with questions about a Pascoes Gift Card?
You may visit one of our stores or email us on firstname.lastname@example.org. We will gladly answer any questions you may have.
Do I have to spend the exact amount on my Pascoes Gift Card?
Your Gift Card may be used to make purchases up to the available amount to spend. If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.
Can I use more than one Pascoes Gift Card to make a purchase?
How do I know what the balance is on my Pascoes Gift Card?
You can check your Gift Card balance anytime by visiting us in-store or online at Click here to check your balance.
How do I redeem my Pascoes The Jewellers Gift Card?
You may redeem your Gift Card online or in any of our 40 nationwide stores. Click here for Store Locations.
What is the return policy on a Pascoes Gift Card?
Pascoes Gift Cards are not refundable.
What is the cost of purchasing a Pascoes Gift Card?
The only cost to you is the amount you choose to place on the Gift Card, and any relevant shipping costs for online purchases.
Can I return product that was purchased using a Pascoes Gift card?
Yes, as long as you provide the Pascoes receipt or Exchange Card within 14 days of purchase. The goods must be in an unworn and new condition and we'll credit you with a new Pascoes Gift Card. If the product is faulty we will meet our obligations under the Consumer Guarantees Act.
Can I redeem my Pascoes Gift Card for cash?
No. Your Pascoes Gift Card may be redeemed for Pascoes product only.
Does my Pascoes Gift Card expire?
Yes it does. A Pascoes Gift Card is valid for use for 24 months from the original date of purchase.
Can a Pascoes The Jewellers Gift Card be used immediately after purchasing?
Once purchased, the Pascoes The Jewellers Gift Card can be used immediately.
Where can I purchase a Pascoes Gift Card?
Pascoes Gift Cards may be purchased online or in any of our 40 nationwide stores CLICK HERE for Store Locations.
Are Pascoes The Jewellers Gift Cards sold in specific denominations?
If you are purchasing a Gift Card online there is a maximum value of $200, available in $50, $100 and $200 denominations. If you require more than $200, or another amount not available online, you can make a Gift Card purchase in store.
Is a Pascoes Gift Card suitable to give for any occasion and can anyone use one?
Yes, you may use it yourself or give it to anyone you choose. The Pascoes Gift Card is the perfect gift for Birthdays, Engagements, Weddings and Anniversaries.
What method of payment do you accept for purchasing a Gift Card online?
Pascoes accepts Visa and Mastercard for online purchases.
Can I have goods sent to an overseas address?
We do not currently dispatch orders to addresses outside of New Zealand
What if I cannot find what I am looking for?
Use the search box to type in a key word for the items your are looking for or alternatively contact your local store. Click here for store locations.
How do I find out more information about a product?
Please phone or visit your local Pascoes The Jewellers store. Alternatively you can email us at email@example.com
Do you provide a gift exchange service?
Yes. The gift recipient may exchange goods at any of our stores within 14 days of purchase. The packing slip or invoice will need to be provided and the goods must be in their original packaging and condition.
What do I do if I have forgotten my password?
We can send you a reminder of your password to you by email. Click here
if you have forgotten your password.
Can I purchase goods and send them to someone as a gift?
Yes. Simply enter a message for the gift card along with the gift recipients name and delivery address and we'll do the rest.
How do I find the product online that I have seen in the latest catalogue?
Each of the products in the catalogue have a 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Pascoes store during business hours. Click here for store locations.
How long will it take for my order to arrive?
You order will be dispatched within 1-5 business days.
Do you keep a history of my orders and if my details change is this history lost?
Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address.
How do I return something I have purchased online?
At Pascoes, we proudly stand behind our product and have done so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here
to view our returns policy and procedure.
What do I do if the item is damaged when it arrives?
At Pascoes, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please view our returns policy at www.pascoes.co.nz/returns-policy
Can the parcel be left on my door step if I am not home?
Sorry, no. We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery. Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it, they will leave a card to call. If you have requested an "Authority to Leave" by Courier Post, you will be responsible for the security of this item, and Pascoes The Jewellers will not refund or replace.
How much does delivery cost?
Standard (1-5 working days): FREE delivery for any order $80 and over. $6.50 freight charge for all other orders.
What credit cards do you accept for online purchases?
Pascoes The Jewellers accepts Visa and Mastercard for online purchases. We also offer Oxipay.
What paperwork is included when sending goods to a gift recipient?
A packing slip is included, gift card message (if applicable) and any other related documentation. However no prices are visible on any of the paperwork.
How does my jewellery arrive?
Every purchase from Pascoes online website comes beautifully packaged in a Pascoes box. Perfect for a gift or a treat for yourself.
How do I know what the status is of my order?
Once we have received your order, we will email an order confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number. You may not be able to view this on the courier post track and trace site until after 5pm.
What benefits do I receive if I become a member?
You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).
How do I become a member?
It's easy to become a member by simply entering your details online. Click here to create your membership account.
How do I change my details?
To change your details on-line, email us at firstname.lastname@example.org or call us on (09) 377 8351.
Can I still be a member and not receive emails?
Yes you can, when you sign up just unclick the tick at the bottom of the page, or you can click the unsubscribe link on any email you receive from Pascoes The Jewellers.
What if I no longer wish to be a member?
You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.
Do you pass my details onto anyone else?
Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at email@example.com to change your details or to be removed from our emailing list.
What is Oxipay?
Oxipay lets you spread the cost of your purchases over 4 fortnightly payments interest free, making buying what you want that much easier.
Who can use Oxipay?
You can access Oxipay if you:
Live in New Zealand
Are at least 18 years old
Have a valid and verifiable email address and a New Zealand mobile number
Have a New Zealand Mastercard or Visa credit or debit card
Have a New Zealand residential and shipping address
Have a New Zealand drivers licence
How do I use Oxipay?
Simply select Oxipay as your payment method during the checkout process. This will then direct you to Oxipays' website to complete your order.
What does it cost to use Oxipay?
Nothing, as long as each of your payments reaches Oxipay by the due date.
What are the fees for late payment?
If your payments don’t reach Oxipay by the due date, they will charge you a late payment fee of $10. A $30 collection fee may also be applied if any payment is still outstanding more than 7 days after your due date.
When are my payments processed?
Your first payment is made when you make your purchase and will be 25% of the purchase price. Each subsequent instalment is charged every fortnight after the purchase date.
Oxipay Payment Schedule
Instalment 1 - $125 due on 1 June (today)
Instalment 2 - $125 due on 15 June
Instalment 3 - $125 due on 29 June
Instalment 4 - $125 due on 12 July
What if I want to return the goods I have purchased for a refund?
At Pascoes, we proudly stand behind our product and have done so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.
What cards does Oxipay take?
Oxipay accept any Mastercard or Visa credit or debit card that have been issued in New Zealand for Oxipay payments. Currently, they do not accept any prepaid cards or any credit or debit cards that have been issued outside of New Zealand.
I have more questions on Oxipay?
The friendly Oxipay support team are available to help if you have any questions about Oxipay. You can reach them via their Help & Support page or call 0800 189 236