Frequently Asked Questions

Do you provide a gift exchange service?
Can the parcel be left on my door step if I am not home?
What do I do if the item is damaged when it arrives?
How do I return something I have purchased online?
Do you keep a history of my orders and if my details change is this history lost?
How long will it take for my order to arrive?
How do I find the product online that I have seen in the latest catalogue?
What do I do if I have forgotten my password?
How do I find out more information about a product?
What if I cannot find what I am looking for?
Can I have goods sent to an overseas address?
How do I know what the status is of my order?
How much does delivery cost?

Standard (1-5 working days): FREE delivery for any order $80 and over. $6.50 freight charge for all other orders.

What credit cards do you accept for online purchases?
What paperwork is included when sending goods to a gift recipient?
How does my jewellery arrive?
Can I purchase goods and send them to someone as a gift?