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39 Stores Free delivery on orders over $50
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Returns Policy

At Pascoes The Jewellers, we stand by the quality of our product. Your satisfaction is important to us.

If any goods are faulty we will meet our statutory obligations to provide a remedy. Pascoes The Jewellers is not required to provide a refund if you change your mind about a particular purchase, so please choose carefully.

If you've made a purchase from our website and need to return the product, we will exchange the item for a Pascoes gift card if returned within 15 days of purchase. The goods must be in an unworn and new condition. Please use one of the following return methods:

Free Return to Store:

  • Ensure the product is in original condition and original packaging.
  • Return the product within 15 days from the date of dispatch. (Please bring your invoice or packing slip as proof of purchase.)
  • Find your local Pascoes The Jewellers store

Return to Webstore:  

  • Firstly please contact us on orders@pascoes.co.nz or call us on (09) 377 8351 to start the return process.
  • Ensure the product is in original condition and original packaging.
  • Return the product within 15 days from the date of dispatch.  Including your  invoice or packing slip as proof of purchase.)
  • Return product to the following address:
    JPL Returns Centre 
    Level 2, 29 Union Street
    Auckland City 1010

Upon receiving the product, we will take the required action which includes thorough testing of the goods to ensure that the item has not be altered or tampered with in any way.

Pascoes The Jewellers will not refund the original delivery costs relating to the return of non-faulty product(s).