Frequently Asked Questions

For more detailed information on Afterpay and to view the Afterpay terms and conditions visit Afterpay

Afterpay only accepts Mastercard and Visa debit/credit cards issued in New Zealand.

At Pascoes, we proudly stand behind our product and have done so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Online orders over $100 and under $1000 can be paid for using Afterpay, although Afterpay also applies personal order and account limits. These personal and account limits may mean that the full value of your purchase cannot be paid via Afterpay and the balance will need to be paid for using an alternative payment method.

Personal and account limits start low for customers new to Afterpay and increase as repayment history with Afterpay is positive.

Simply shop online and check out as normal. When checking out you can choose Afterpay as your payment method and you will be directed to the Afterpay website, where new customers will need to register and provide their debit/credit card details. Returning Afterpay customers will need to log in to finalise their payment.

Afterpay offers simple and affordable instalment plans for shoppers. Afterpay allows you to purchase in four equal instalments, due every 2 weeks. There is no additional cost to use Afterpay so long as you pay on time.

For example, if you purchase an item for $200, you pay 4 instalments of $50.

Yes. The gift recipient may exchange goods at any of our stores within 6 weeks of purchase. The packing slip or reciept will need to be provided and the goods must be in their original packaging and condition.

Sorry, no.  We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery.  Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it, they will leave a card to call. If you have requested an "Authority to Leave" by Courier Post, you will be responsible for the security of this item, and Pascoes The Jewellers will not refund or replace.

At Pascoes, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please view our returns policy at www.pascoes.co.nz/returns-policy

At Pascoes, we proudly stand behind our product and have done so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address.

You order will be dispatched within 1-5 business days.

Each of the products in the catalogue have a 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Pascoes store during business hours. Click here for store locations.

We can send you a reminder of your password to you by email. Click here if you have forgotten your password.

Please phone or visit your local Pascoes The Jewellers store. Alternatively you can email us at info@pascoes.co.nz

Use the search box to type in a key word for the items your are looking for or alternatively contact your local store. Click here for store locations.

We do not currently dispatch orders to addresses outside of New Zealand

Once we have received your order, we will email an order confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number. You may not be able to view this on the courier post track and trace site until after 5pm.

Standard (1-5 working days): FREE delivery for any order $80 and over. $6.50 freight charge for all other orders.

Pascoes The Jewellers accepts Visa and Mastercard for online purchases. .

A packing slip is included, gift card message (if applicable) and any other related documentation. However no prices are visible on any of the paperwork.

Every purchase from Pascoes online website comes beautifully packaged in a Pascoes box. Perfect for a gift or a treat for yourself.

Yes. Simply enter a message for the gift card along with the gift recipients name and delivery address and we'll do the rest.

It's easy to become a member by simply entering your details online. Click here to create your membership account.

You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at info@pascoes.co.nz to change your details or to be removed from our emailing list.

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

Yes you can, when you sign up just unclick the tick at the bottom of the page, or you can click the unsubscribe link on any email you receive from Pascoes The Jewellers.

To change your details on-line, email us at info@pascoes.co.nz or call us on (09) 377 8351.