Frequently Asked Questions
Want more information on Afterpay?
What cards does Afterpay accept?
What if I want to return the goods I have purchased for a refund?
What spending limits apply?
How do I use Afterpay?
What is Afterpay?
Is the Pascoes Gift Card like a credit card?
Will I be charged any fees if I don't use my Pascoes Gift Card for an extended period of time?
Can I send a personal message with a Pascoes Gift Card?
Who do I contact with questions about a Pascoes Gift Card?
Do I have to spend the exact amount on my Pascoes Gift Card?
Can I use more than one Pascoes Gift Card to make a purchase?
How do I know what the balance is on my Pascoes Gift Card?
What is the return policy on a Pascoes Gift Card?
What is a Pascoes Gift Card?
Is a Pascoes Gift Card suitable to give for any occasion and can anyone use one?
Are Pascoes The Jewellers Gift Cards sold in specific denominations?
Where can I purchase a Pascoes Gift Card?
Can a Pascoes The Jewellers Gift Card be used immediately after purchasing?
Does my Pascoes Gift Card expire?
How do I redeem my Pascoes The Jewellers Gift Card?
What method of payment do you accept for purchasing a Gift Card online?
What is the cost of purchasing a Pascoes Gift Card?
Can I return product that was purchased using a Pascoes Gift card?
Can I redeem my Pascoes Gift Card for cash?
Do you provide a gift exchange service?
Can the parcel be left on my door step if I am not home?
What do I do if the item is damaged when it arrives?
How do I return something I have purchased online?
Do you keep a history of my orders and if my details change is this history lost?
How long will it take for my order to arrive?
How do I find the product online that I have seen in the latest catalogue?
What do I do if I have forgotten my password?
How do I find out more information about a product?
What if I cannot find what I am looking for?
Can I have goods sent to an overseas address?
How do I know what the status is of my order?
How much does delivery cost?
What credit cards do you accept for online purchases?
What paperwork is included when sending goods to a gift recipient?
How does my jewellery arrive?
Can I purchase goods and send them to someone as a gift?
How do I become a member?
What benefits do I receive if I become a member?
You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).
Do you pass my details onto anyone else?
What if I no longer wish to be a member?
Can I still be a member and not receive emails?
How do I change my details?