Question 1

What is Afterpay?

Accepted Answer

Afterpay offers simple and affordable instalment plans for shoppers. Afterpay allows you to purchase in four equal instalments, due every 2 weeks. There is no additional cost to use Afterpay so long as you pay on time.

For example, if you purchase an item for $200, you pay 4 instalments of $50.

Question 2

How do I use Afterpay?

Accepted Answer

Simply shop online and check out as normal. When checking out you can choose Afterpay as your payment method and you will be directed to the Afterpay website, where new customers will need to register and provide their debit/credit card details. Returning Afterpay customers will need to log in to finalise their payment.

Question 3

What spending limits apply?

Accepted Answer

Online orders over $100 and under $1000 can be paid for using Afterpay, although Afterpay also applies personal order and account limits. These personal and account limits may mean that the full value of your purchase cannot be paid via Afterpay and the balance will need to be paid for using an alternative payment method.

Personal and account limits start low for customers new to Afterpay and increase as repayment history with Afterpay is positive.

Question 4

What if I want to return the goods I have purchased for a refund?

Accepted Answer

At Pascoes, we proudly stand behind our product and have done so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Question 5

What cards does Afterpay accept?

Accepted Answer

Afterpay only accepts Mastercard and Visa debit/credit cards issued in New Zealand.

Question 6

Want more information on Afterpay?

Accepted Answer

For more detailed information on Afterpay and to view the Afterpay terms and conditions visit Afterpay

Question 7

Who do I contact with questions about a Pascoes Gift Card?

Accepted Answer

You may visit one of our stores or email us on info@pascoes.co.nz. We will gladly answer any questions you may have.

Question 8

How do I redeem my Pascoes The Jewellers Gift Card?

Accepted Answer

You may redeem your Gift Card online or in any of our 40 nationwide stores. Click here for Store Locations.

Question 9

How do I know what the balance is on my Pascoes Gift Card?

Accepted Answer

You can check your Gift Card balance anytime by visiting us in-store or online at Click here to check your balance.

Question 10

Can I use more than one Pascoes Gift Card to make a purchase?

Accepted Answer

Yes.

Question 11

Do I have to spend the exact amount on my Pascoes Gift Card?

Accepted Answer

Your Gift Card may be used to make purchases up to the available amount to spend. If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.

Question 12

Will I be charged any fees if I don't use my Pascoes Gift Card for an extended period of time?

Accepted Answer

Pascoes does not charge service fees for any unused Gift Cards carrying a balance.

Question 13

What method of payment do you accept for purchasing a Gift Card online?

Accepted Answer

Pascoes accepts Visa and Mastercard  for online purchases.

Question 14

Can I send a personal message with a Pascoes Gift Card?

Accepted Answer

Yes, we can include a short message with your card when we send it directly to your chosen recipient. You can advise us of your message during check-out for online orders. Please be aware that James Pascoe Limited reserves the right to refuse any message it believes to be inappropriate.

Question 15

What is the return policy on a Pascoes Gift Card?

Accepted Answer

Pascoes Gift Cards are not refundable.

Question 16

What is the cost of purchasing a Pascoes Gift Card?

Accepted Answer

The only cost to you is the amount you choose to place on the Gift Card, and any relevant shipping costs for online purchases.

Question 17

Can I return product that was purchased using a Pascoes Gift card?

Accepted Answer

Yes, as long as you provide the Pascoes receipt or Exchange Card within 14 days of purchase. The goods must be in an unworn and new condition and we'll credit you with a new Pascoes Gift Card. If the product is faulty we will meet our obligations under the Consumer Guarantees Act.

Question 18

Can I redeem my Pascoes Gift Card for cash?

Accepted Answer

No. Your Pascoes Gift Card may be redeemed for Pascoes product only.

Question 19

Does my Pascoes Gift Card expire?

Accepted Answer

A Pascoes Gift Card is valid for use for 3 YEARS from the original date of purchase.

Question 20

Can a Pascoes The Jewellers Gift Card be used immediately after purchasing?

Accepted Answer

Once purchased, the Pascoes The Jewellers Gift Card can be used immediately.

Question 21

Where can I purchase a Pascoes Gift Card?

Accepted Answer

Pascoes Gift Cards may be purchased online or in any of our 40 nationwide stores CLICK HERE for Store Locations.

Question 22

Are Pascoes The Jewellers Gift Cards sold in specific denominations?

Accepted Answer

If you are purchasing a Gift Card online there is a maximum value of $200, available in $50, $100 and $200 denominations. If you require more than $200, or another amount not available online, you can make a Gift Card purchase in store.

Question 23

Is a Pascoes  Gift Card suitable to give for any occasion and can anyone use one?

Accepted Answer

Yes, you may use it yourself or give it to anyone you choose. The Pascoes Gift Card is the perfect gift for Birthdays, Engagements, Weddings and Anniversaries.

Question 24

Is the Pascoes Gift Card like a credit card?

Accepted Answer

No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.

Question 25

Can I change my order to be Click and Collect?

Accepted Answer

Unfortunately, we cannot change your online delivery type to a store click and collect. Please cancel your delivery order by emailing webstore@jpl.net.nz. After cancelling, you can create a new click and collect order.

Question 26

How much does delivery cost?

Accepted Answer

Standard (1-5 working days): FREE delivery for any order $80 and over. $6.50 freight charge for all other orders.

Question 27

How long will it take for my order to arrive?

Accepted Answer

In most instances your order will be picked the next working day and sent on an overnight courier. Occasionally if items are not in stock, your order may take a few exta days.

Question 28

Can the parcel be left on my door step if I am not home?

Accepted Answer

Sorry, no.  We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery.  Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it, they will leave a card to call. If you have requested an "Authority to Leave" by Courier Post, you will be responsible for the security of this item, and Pascoes The Jewellers will not refund or replace.

Question 29

How do I return something I have purchased online?

Accepted Answer

At Pascoes, we proudly stand behind our product and have done so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Question 30

I have a Pascoes The Jewellers Gift Card. Can I use it to purchase goods online?

Accepted Answer

Yes of course! Just enter the Gift Card details during the checkout process.

Question 31

Can I purchase goods and send them to someone as a gift?

Accepted Answer

Yes. Simply enter a message for the gift card along with the gift recipients name and delivery address and we'll do the rest.

Question 32

Do you provide a gift exchange service?

Accepted Answer

Yes. The gift recipient may exchange goods at any of our stores within 30 days of purchase. The packing slip or reciept will need to be provided and the goods must be in their original packaging and condition.

Question 33

What paperwork is included when sending goods to a gift recipient?

Accepted Answer

A packing slip is included, gift card message (if applicable) and any other related documentation. However no prices are visible on any of the paperwork.

Question 34

How does my jewellery arrive?

Accepted Answer

Every purchase from Pascoes online website comes beautifully packaged in a Pascoes box. Perfect for a gift or a treat for yourself.

Question 35

What do I do if the item is damaged when it arrives?

Accepted Answer

At Pascoes, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please view our returns policy at www.pascoes.co.nz/returns-policy

Question 36

How do I find the product online that I have seen in the latest catalogue?

Accepted Answer

Each of the products in the catalogue have a 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Pascoes store during business hours. Click here for store locations.

Question 37

How do I find out more information about a product?

Accepted Answer

Please phone or visit your local Pascoes The Jewellers store. Alternatively you can email us at info@pascoes.co.nz

Question 38

Do you keep a history of my orders and if my details change is this history lost?

Accepted Answer

Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address.

Question 39

What if I cannot find what I am looking for?

Accepted Answer

Use the search box to type in a key word for the items your are looking for or alternatively contact your local store. Click here for store locations.

Question 40

Can I have goods sent to an overseas address?

Accepted Answer

We do not currently dispatch orders to addresses outside of New Zealand

Question 41

How do I know what the status is of my order?

Accepted Answer

Once we have received your order, we will email an order confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number.

Question 42

What credit cards do you accept for online purchases?

Accepted Answer

Pascoes The Jewellers accepts Visa and Mastercard for online purchases. .

Question 43

What do I do if I have forgotten my password?

Accepted Answer

We can send you a reminder of your password to you by email. Click here if you have forgotten your password.

Question 44

What benefits do I receive if I become a member?

Accepted Answer

You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).

Question 45

How do I change my details?

Accepted Answer

To change your details on-line, email us at info@pascoes.co.nz or call us on (09) 377 8351.

Question 46

How do I become a member?

Accepted Answer

It's easy to become a member by simply entering your details online. Click here to create your membership account.

Question 47

Can I still be a member and not receive emails?

Accepted Answer

Yes you can, when you sign up just unclick the tick at the bottom of the page, or you can click the unsubscribe link on any email you receive from Pascoes The Jewellers.

Question 48

What if I no longer wish to be a member?

Accepted Answer

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

Question 49

Do you pass my details onto anyone else?

Accepted Answer

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at info@pascoes.co.nz to change your details or to be removed from our emailing list.

Frequently Asked Questions