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Frequently Asked Questions

Gift Cards

What is a Pascoes Gift Card?

The Pascoes Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Pascoes Gift Card is more convenient and more exciting than giving cash.

Is the Pascoes Gift Card like a credit card?

No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.

Is a Pascoes Gift Card suitable to give for any occasion and can anyone use one?

Yes, you may use it yourself or give it to anyone you choose. The Pascoes Gift Card is the perfect gift for Birthdays, Engagements, Weddings and Anniversaries.

Are Pascoes The Jewellers Gift Cards sold in specific denominations?

If you are purchasing a Gift Card online there is a maximum value of $200, available in $50, $100 and $200 denominations. If you require more than $200, or another amount not available online, you can make a Gift Card purchase in store. 

Where can I purchase a Pascoes Gift Card?

Pascoes Gift Cards may be purchased online or in any of our 38 nationwide stores Click here for Store Locations.

Can a Pascoes The Jewellers Gift Card be used immediately after purchasing?

Once purchased, the Pascoes The Jewellers Gift Card can be used immediately.

Does my Pascoes Gift Card expire?

Yes it does. A Pascoes Gift Card is valid for use for 24 months from the original date of purchase.

Can I redeem my Pascoes Gift Card for cash?

No. Your Pascoes Gift Card may be redeemed for Pascoes product only.

Can I return product that was purchased using a Pascoes Gift card?

Yes, as long as you provide the Pascoes receipt or Exchange Card within 15 days of purchase. The goods must be in an unworn and new condition and will credit you with a new Pascoes Gift Card. If the product is faulty we will meet our obligations under the Consumer Guarantees Act.

What is the cost of purchasing a Pascoes Gift Card?

The only cost to you is the amount you choose to place on the Gift Card, and any relevant shipping costs for online purchases.

What method of payment do you accept for purchasing a Gift Card online?

Pascoes accepts Visa and Mastercard for online purchases.

What is the return policy on a Pascoes Gift Card?

Pascoes Gift Cards are not refundable.

How do I redeem my Pascoes The Jewellers Gift Card?

You may redeem your Gift Card online or in any of our 39 nationwide stores. Click here for Store Locations.

How do I know what the balance is on my Pascoes Gift Card?

You can check your Gift Card balance anytime by visiting us in-store or online at Click here to check your balance.

Can I use more than one Pascoes Gift Card to make a purchase?

Yes.

Do I have to spend the exact amount on my Pascoes Gift Card?

Your Gift Card may be used to make purchases up to the available amount to spend. If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.

Who do I contact with questions about a Pascoes Gift Card?

You may visit one of our stores or email us on info@pascoes.co.nz and we will gladly answer any questions you may have.

Can I send a personal message with a Pascoes Gift Card?

Yes, we can include a short message with your card when we send it directly to your chosen recipient. You can advise us of your message during check-out for online orders, or when you call us for telephone orders. Please be aware that James Pascoe Limited reserves the right to refuse any message it believes to be inappropriate.

Will I be charged any fees if I don't use my Pascoes Gift Card for an extended period of time?

Pascoes does not charge service fees for any unused Gift Cards carrying a balance.